Server · IT support
IT support for small businesses and professional firms
Devices, users, backups, email, printers and network: your operation does not stop because of an IT problem. Remote worldwide, on-site in the Mexico City area.
Who it is for
- Accounting, legal and architecture firms.
- Clinics and medical offices.
- Small businesses with no IT department that depend on their computers to invoice and serve clients.
- Shops and points of sale.
What is included
- Inventory and diagnosis of every device: hardware, installed software and disk health.
- Scheduled preventive and corrective maintenance.
- User onboarding, offboarding and permissions; email and accounts.
- Automatic backups and proof that they can be restored.
- Printers, office network, UPS units and Windows servers.
- Purchasing advice: device comparisons by actual use and budget.
How I work
How I work
- 01
Initial assessment
I review devices, network and backups, and report what is urgent, what is important and what can wait.
- 02
Work plan
We agree on priorities and the support model: per incident, by the hour or ongoing monthly.
- 03
Ongoing support
Remote for anything that can be solved remotely; on-site for what needs hands.
- 04
Reports and follow-up
Every intervention is documented, so you know what was done and what comes next.
What makes the difference
Besides supporting accounting and architecture firms, I repair hardware down to the component. That changes the diagnosis: when a laptop fails, I can tell whether it is software, a dying drive or a part on the board, and whether to repair or replace before you lose a day of work.
- Everything documented. Every device has a record: what it has, what was done and what it needs.
- Backups that are tested. A backup that has never been restored is not a backup.
- No lock-in. Passwords and documentation are yours; if you ever switch providers, everything is in order.
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FAQ
Do you work remotely or on-site?
Both. Anything that can be solved remotely is handled remotely; on-site visits cover Mexico City and the State of Mexico.
Do I need a monthly contract?
No. You can request support per incident or as a block of hours, and if ongoing support suits you, we set up a monthly plan.
Can you help me choose new equipment?
Yes. I compare options based on what your team actually uses and your budget, and explain the differences without jargon.
Shall we talk?
Tell me what you need and I will tell you how I would solve it, no strings attached.